Submit a claim

In the unfortunate event of a loved one passing away, our claims team are here to help you submit a claim.

Help us to avoid delays when it comes to paying claims to your beneficiaries by ensuring the following:

  1. You shared all your medical history with us upfront during the applications stage.
  2. You successfully completed your medical test(s), referred to as the Underwriting Process, in the first 90 days. (where applicable)
  3. You sent us your updated annual test results. (where applicable)
  4. You paid all your premiums up to date.

How to claim | Step-by-step

  1. Please call 0861 55 55 59 or simply complete your details for a call-back.
  2. One of our skilled consultants will be in contact to explain the process and assist you with all the documentation.
  3. Once you have completed all the necessary documentation, this, along with the required documents must be submitted back to our claims team as soon as possible.
  4. Our claims team will access your claim and may request additional information.
  5. Once all information has been validated you will be notified of the approval process.
  6. Once approved, your claim will be paid as per the wishes of the life insured.
*Death Claims – ID Number/Passport of deceased
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Got questions about the process?

How do I claim for my disability benefit?

To lodge a claim for your disability benefit you first need to contact the claims department at AllLife. One of our advisors will send the necessary forms to you and your treating doctor to complete. Once all the necessary documents have been submitted to AllLife the claim will be assessed as quickly as possible and you will be notified of the outcome.

 

How do my beneficiaries claim on my life policy?

In the unfortunate event of a loved one passing away, our claims advisors are here to help you submit a claim. Please call or send us a “please call me” as soon as possible so that we can send you the required forms and help you through the process.

What documents must be submitted for a life benefit claim?

To submit a claim we will need the following documents:

  • Completed AllLife claim form
  • ID copy of the deceased
  • Death certificate of the deceased
  • Copy of the BI-1663 form (notice of death)
  • Copy of the beneficiaries ID document
  • Copy of the beneficiaries bank statement

If the client passed away of natural causes we will need:

  • Medical report completed by the doctor who certified death (PMA form)

If the client passed away due to unnatural causes:

  • Copy of the police report and/or post mortem report

What documents do I need to submit for a funeral claim?
  • Completed AllLife funeral claim form
  • Copy of death certificate of the deceased
  • Copy of the BI-1663 form (notice of death)
  • Copy of the deceased’s valid ID document
  • Copy of the beneficiaries ID document
  • Copy of the beneficiaries bank statement

What do I do if the beneficiary is a minor?

As the legal guardian of a minor beneficiary you are able to assist with the claim process. Payments of any valid claims will be paid into the minor beneficiary’s bank account. In order to do so we will require the following:

  • Birth certificate of the minor
  • Bank statement of the minor beneficiary
  • Proof of guardianship

What happens if there is no beneficiary listed?

In the event where there is no nominated beneficiary on a policy and the claim is valid, AllLife will pay the proceeds of the claim into the estate of the deceased. In order to make payment, we will require the following documents:

  • Copy of the late estate account details of the deceased
  • Letter confirming the appointment of the executor of the estate
  • Copy of ID document of the executor
How long will it take to pay out my Funeral Claim?

We aim to pay all valid funeral claims within 48 hours of all documents being received and the claim being verified.

 

How long will it take for a claim to be paid out on my life policy?

This depends on a number of factors, but we aim to pay out all valid life claims within 4-8 weeks only once we have received all the necessary documentation to support the claim.