A Chronic Diagnosis? The healthcare service you should expect

When diagnosed with a chronic condition, you should expect comprehensive, compassionate and quality care from your healthcare workers. 

By Cindy Pivacic.


The service should encompass comprehensive details to effectively manage your condition, effectively improving your quality of life.

First and foremost, healthcare workers should provide clear and accurate information about your chronic condition. They should explain the nature of the illness and its potential causes, and available treatment options. They should also educate you about self-management strategies, including lifestyle modifications, medication adherence, and possible warning signs or complications to watch out for.

Healthcare workers should develop a personalised care plan in collaboration with you. This plan should address your needs and goals and include your preferences, values, and resources. It should incorporate regular follow-up appointments to monitor your condition’s progression, assess treatment effectiveness, and adjust the plan as required. Furthermore, healthcare workers should actively involve you in decision-making processes, empowering you to make informed choices about your healthcare.

Healthcare workers should also provide emotional support and counselling for your chronic conditions. A chronic diagnosis can be overwhelming, and you may experience emotions, including anxiety, fear, or depression. Healthcare workers should create a supportive and empathetic environment, offering reassurance, addressing concerns, and connecting you with appropriate psychological resources where required.

Coordination of care is crucial for your chronic conditions. Healthcare workers should collaborate with other specialists and professionals involved in their care, ensuring seamless communication and integration of services. This communication may include referrals to specialists, coordinating appointments, and sharing relevant medical information to optimise the overall care experience.

Healthcare workers should prioritise their education and empower them to engage in self-management. This action may involve providing educational materials, resources, and tools to enhance your understanding of your condition and encourage self-care activities. They should also promote preventive measures and encourage healthy behaviours to minimise the risk of complications and improve overall well-being.


When diagnosed with a chronic condition, you should expect healthcare workers to provide clear and user-friendly information, develop personalised care plans, offer emotional support, coordinate care, and prioritise your education. This holistic approach ensures you receive comprehensive care and support to effectively manage your condition and improve your overall quality of life.

To Be Continued

Having said all of the above, this is not always the case, and I will, in my follow-up blog, share my sometimes bad experiences and offer solutions to ensure you get the comprehensive care you deserve.

A chronic condition can affect anyone. How you manage it is what makes the difference.

You can get cover of up to 3 million rand for your chronic health condition and up to 10 million if you are living with HIV.

SMS CHRONIC to 33857 to find out more. 

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Disclaimer: The information in this article is intended for educational purposes only.

It is not intended to diagnose, treat or cure, and is not a substitute for professional consultation with a health professional.

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